Refund policy

Last updated: October 19, 2026

Every piece at And Still is a one-of-one vintage item. We photograph each piece and list its size, measurements, and condition, including any flaws we can see, so you know exactly what you're getting. If it's not right for you, you can return it.

14-day returns

You can return any item within 14 days of delivery for a refund to your original payment method. To qualify, the item must be unworn, unwashed, and in the same condition it arrived in, with any tags still attached.

  • Return shipping: you pay return shipping for fit, sizing, or change-of-mind returns. Original shipping charges aren't refunded.
  • Our mistake: if your item arrives damaged in transit, is a different item or size from the listing, or has a major flaw that wasn't disclosed, we cover return shipping and refund you in full, including original shipping. Normal vintage wear consistent with the listed condition, such as light fading or minor print cracking, isn't considered a flaw.

How to start a return

Email us at andstillshop@gmail.com within 14 days of delivery with your order number and the reason for the return (photos help if something's wrong). We'll reply within 2 business days with return instructions. Please don't send items back without contacting us first.

Other refunds

  • We can't fulfill your order. Each item is one of a kind. If a piece becomes unavailable after you order, we'll cancel the order and refund you in full, including shipping.
  • Your package is lost. If tracking shows no movement for 10 business days, or your order never arrives, contact us and we'll work with the carrier. If it can't be found, we'll refund you in full.

Cancellations

Need to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full.

Refund timing

Once we receive and check your return, refunds go back to your original payment method within 5-10 business days. Your bank or card issuer may take a few extra days to post it.

Before you dispute a charge

If something's wrong, please contact us first. We'll almost always resolve it faster than a bank dispute.

Questions? Email andstillshop@gmail.com.